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Q. I can't FTP! Help!

A. FTP has been disabled for security reasons. Please use secure copy (scp) instead.
Download WinSCP - it's a good (free) drag-and-drop secure file transfer program for windows.

For the Mac, look for a free program called "fugu."

Hint: Try the alternate interface in WinSCP. Much more intuitive.
Tip: In WinSCP, you can only save your session settings before you connect.

Not sure what your shell account username and password is? Open a support ticket.
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