Knowledge Base 
Search the Knowledge Base for

Here you can search and view our site Knowledge Base.
To find a specific article, use KB-article number format (ex. KB-1)

Article number: Article number: kb-4
Q. How should I configure Outlook (or any pop3 mail program)?

A. IMAP is recommended over POP3 since then the server will keep backups of your messages, and you can access your folders and messages from multiple devices.

IMAP mail server:

IMAP username:

Use secure protocols and ports whenever possible. Secure IMAP is port 995.

If you are more comfortable with POP3, here are the basics:

pop3 username:

The "%" symbol is no longer part of the username. Please replace it with "@" if you are having problems logging in.

pop3 (incoming) server hostname:

Select secure mode (port 993) if it is available.

smtp (outgoing) server hostname:

You must authenticate to use our outgoing mail server. Use "plain" (sometimes called "login") authentication and make sure to activate secure mode (port 465).
Always include your domain in the account username exactly as it appears in your e-mail address (no www).
This page has been viewed 11664 times

Other questions in this category Other questions in this category
1. I'm managing my own DNS. MX records? (viewed 6577 times)
2. Can I put a hit counter on my pages? (viewed 6418 times)
3. How do I add a mailbox? (viewed 6065 times)
4. I can't FTP! Help! (viewed 5997 times)

Return to Search