Knowledge Base 
Search the Knowledge Base for

Here you can search and view our site Knowledge Base.
To find a specific article, use KB-article number format (ex. KB-1)

Article number: Article number: kb-6
Q. I can't FTP! Help!

A. FTP has been disabled for security reasons. Please use secure copy (scp) instead.
Download WinSCP - it's a good (free) drag-and-drop secure file transfer program for windows.

For the Mac, look for a free program called "fugu."

Hint: Try the alternate interface in WinSCP. Much more intuitive.
Tip: In WinSCP, you can only save your session settings before you connect.

Not sure what your shell account username and password is? Open a support ticket.
This page has been viewed 5997 times

Other questions in this category Other questions in this category
1. How should I configure Outlook (or any pop3 mail program)? (viewed 11663 times)
2. I'm managing my own DNS. MX records? (viewed 6577 times)
3. Can I put a hit counter on my pages? (viewed 6418 times)
4. How do I add a mailbox? (viewed 6065 times)

Return to Search